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PAWS AVENUE POLICIES 

Terms and Conditions

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We love every pets. That's why we have policies and procedures in place approved by our veterinarians, to assist with caring for your pets. We look forward to having them with us. Before you make reservations and leave your pets with us, we want to make sure you are aware of the following:

  • This document explains important rights and obligations that apply to your reservation so, please read them carefully and make sure you agree.

  • By bringing your pet to Paws Avenue for salon or other services ( " Services " ), you agree to be bound by these Terms and Conditions.

  • You are also considered on notice, you assume the risk of, and you agree to fully release Paws Avenue and its successors ( ' Paws Avenue ' ) for any liability or damages arising from your failure to follow these Terms and Conditions, conditions disclosed in the below Safety Warnings, and any and all conditions naturally occurring in a pet store in which animals are present.

  • You are responsible for any harm your pet causes to another person, animal or property and you will look to the owner of an aggressor pet, and not Paws Avenue, for any injury or damage done to you, your family, your pet(s) or your property.

 

 

 

RESERVATION ACCEPTANCE

A reservation does not guarantee that we will be able to provide Services to your pet. Your pet must meet all requirements outlined herein including for vaccinations, eligibility, good health and behavior.

 

 

CANCELLATIONS

While Paws Avenue allows cancellations at any time, we respectfully request 24 hours notice to cancel your appointment. If 24 hours notice is not given, late cancellation or no-show fee will be charged $50. (15 min late will be considered as No-Show.)

 

PICK-UP

Your groomer will contact you when your pet is ready to be picked up. Nail-grinding appointments are done while you wait. 20 min grace time will be given. After 20 min, late cancellation fee of $25 will be charged.

 

 

PAYING FOR SERVICES

You agree to pay us for the Services we provide to your Pet(s) upon completion of the Services. Prices are subject to change without notice and seasonal rates may apply. Salon pricing may vary depending on the breed, the condition of the coat and selection of additional services at the salon.

 

 

ELIGIBILITY FOR SERVICES

For the safety and comfort of all of our guests, we reserve the right to refuse Services if your pet does not meet these criteria. Requirements may vary 

 

 

 

YOUR REPRESENTATIONS TO US

You represent and warrant to us that you are the legal owner of the pet and are responsible for all fees incurred at Paws Avenue for the Services or veterinary care performed. On your own behalf, on behalf of any co-owners of the pet and anyone you allow to bring in or pick up your pet, you also continually represent to us each time you elect to have a service performed on your pet:

  • You represent that your Pet has no illness, injury or behavior problem (including aggressive or biting behavior) that has not been disclosed to us.

  • Your pet meets the eligibility criteria for the Services requested, see Eligibility, above.

  • Your pet is vaccinated for Rabies up to date

  • All of the information about you and your pet is true, accurate and complete and you will promptly update such information – especially about pet health, vaccinations, behavior and how we may contact you;

  • To the best of your knowledge, your pet has no illness, allergy, injury or behavior problem, such as aggressiveness or biting behavior, except for those that you have disclosed to us;

  • Your pet has never killed or seriously injured another person, dog or cat and s/he has not been designated a vicious or dangerous dog by any entity;

  • You have not knowingly misrepresented the breed of your pet;

  • You will pay your bill in full, including any veterinary bills that Paws Avenue incurs in good faith on behalf of your pet during its stay;

  • Your pet has not had or been exposed to rabies, distemper, canine influenza, Bordetella, parvovirus or other contagious disease within 30 days prior to beginning the service.

 

 

 

SAFETY WARNINGS

We want to make our stores safe for our pet parents, our employees and pets. This means:

 

 

 

VETERINARY CARE

By bringing your pet into our store for Services, you are agreeing each time that Paws Avenue may act as your agent to obtain any veterinarian care s/he needs in an emergency or receive care that would be helpful to make him/her comfortable and healthy during the Services, and that we may charge you for the reasonable cost of such care. Unless the pet needs immediate veterinary attention, we will attempt to contact you or your agent prior to incurring any cost. If you refuse medical treatment for your pet, Paws Avenue, at its sole discretion, may engage the services of a veterinarian and/or administer medicine to make your pet as comfortable as possible until picked up by you or your agent. If we cannot reach you or your agent, or there is no time to do so, we may make healthcare decisions for your pet based on our experience and the recommendations of available professionals. You agree to pay any and all such bills and release the treating veterinarian and his/her staff for any liability or damages in connection with treating your pet without your express written permission on the veterinarian's own forms. Paws Avenue associates receive training in recognizing common signs of stress, but they are not veterinary professionals and may not recognize the symptoms of medical distress in your pet.

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ABANDONMENT

For the health of your pet, it is important you or your agent pick your pet up at your scheduled time. If you fail to pick up your pet, we will try to contact you and your agent by telephone. Due to the Salon not being equipped for overnight boarding, Paws Avenue reserves the right, in its sole discretion, to consider the pet abandoned if left overnight in the Salon or left past the check in dates at the PetsHotel to use the local, state, or federal laws or regulations, and we may do any of the following:

  • Paws Avenue may release an abandoned pet to Animal Control or to an animal adoption agency. You understand that you may lose ownership of your pet and that the animal may be adopted out or, in rare circumstances, euthanized. You may have to pay a fee to the entity to get your animal back, if s/he is still available. Even if you abandon your pet, you will remain liable to Paws Avenue for all unpaid charges.

  • Paws Avenue may also elect, in its sole discretion, to temporarily keep your pet in a kennel inside the store and provide it with food and water. An associate will periodically check on your pet during business hours, but there may be long periods of time where the animal will be alone without any supervision or monitoring. A penalty will be charged and your pet may be released to Animal Control or to an animal adoption agency if you do not come to pick up your pet.

 

 

EMERGENCIES

In an emergency or natural disaster, every effort will be made to contact you or your agent to retrieve your pet. Paws Avenue, at its sole discretion, is authorized to transport, and/or to make temporary alternative arrangements to house and care for your pet until you or your agent can retrieve your pet. You understand it may not always be possible to safely evacuate your pet and that, while our associates are dedicated to the animals in their care, in a truly critical situation, human safety must come first. That could mean in rare circumstances that your pet must be left behind until an evacuation, if possible, can be safely accomplished.

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CUSTODY DISPUTES

State or provincial laws govern the ownership of pets. We will treat the person who brings an animal in for a service as either the owner or the agent of the owner. Generally, anyone authorized as an owner or an agent will be allowed to authorize charges and pick up of a pet. If we become aware of a custody dispute, we will exercise reasonable judgment based on the facts as we know them. We may, in our sole discretion, require proof of ownership, a written property settlement agreement or court decree before providing a service or giving a pet back to you or your agent. We also reserve the right to turn the matter over to Animal Control, to the police or to a government entity to allow them to safely resolve the dispute.

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PRIVACY

We respect your privacy. If your pet is suspected of having injured another person or animal or you or your pet are involved in or witness an incident in our store, we reserve the right to give your name and contact information to Animal Control, to a treating physician or veterinarian, to the police, to health officials and other government agents, to insurance agents or to others reasonably requesting the information with a need to know.
 

 

LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED UNDER LAW, UNDER NO CIRCUMSTANCES SHALL PAWS AVENUE OR ITS THIRD PARTIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM YOUR USE OR INABILITY TO USE THIS SYSTEM OR THE SERVICES, INCLUDING YOUR RELIANCE ON ANY INFORMATION OBTAINED FROM THIS SYSTEM THAT RESULTS IN DELAYS, INCONVENIENCE, CHANGES TO OR CANCELLATION OF TRAVEL, ACCOMMODATIONS AND OTHER PLANS, INJURY TO PETS, PEOPLE OR PROPERTY, MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OR CORRUPTION OF FILES, VIRUSES, DELAYS IN OPERATING OR TRANSMISSIONS, OR ANY FAILURE OF PERFORMANCE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY IN ANY ACTION, WHETHER IN CONTRACT, TORT OR ANY OTHER CLAIM, EVEN IF AN AUTHORIZED REPRESENTATIVE OF PAWS AVENUE HAS BEEN ADVISED OF OR SHOULD HAVE KNOWLEDGE OF THE POSSIBILITY OF SUCH DAMAGES. BY YOUR USE OF THIS SYSTEM AND THE SERVICES, YOU ACKNOWLEDGE THAT THIS PARAGRAPH SHALL APPLY TO ALL CONTENT, MERCHANDISE AND SERVICES AVAILABLE THROUGH THIS SYSTEM, EXCEPT WHERE THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES IS PROHIBITED BY LAW. IN ANY EVENT, UNDER NO CIRCUMSTANCES WILL PAWS AVENUE BE LIABLE TO YOU FOR ANY AMOUNT EXCEEDING THE LARGER OF (A) FIFTY DOLLARS ($50) OR (B) THE AMOUNTS PAID TO PAWS AVENUE HEREUNDER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF DAMAGES FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE FOREGOING LIMITATIONS MAY NOT APPLY AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

INDEMNITY & HOLD HARMLESS AGREEMENT

You agree to indemnify and hold Paws Avenue and its officers, agents, employees and other partners and Third Parties harmless from any loss, liability, claim or demand, including reasonable attorneys' fees, made by any other third party due to or arising out of your violation of these Terms and Conditions or your use of the System, including your use of the System to provide a link to another system or to upload content or other information to this System.

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CONTACT US

If you have questions about Legal Notices, Privacy Policy or any other policy or procedure, you may contact us by:

  1. E-mail:  info@pawsavenue.ca

 

THESE TERMS AND CONDITIONS SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS FOR YOUR USE OF THE SERVICES. BY USING THE SERVICES, YOU ARE ACCEPTING THESE TERMS AND CONDITIONS YOU REPRESENT AND WARRANT THAT YOU HAVE THE RIGHT, AUTHORITY, AND CAPACITY TO ENTER INTO THESE TERMS AND CONDITIONS. YOU MAY NOT ACCESS OR USE THE SERVICES OR ACCEPT THESE TERMS IF YOU ARE NOT OF LEGAL AGE TO ENTER INTO AN AGREEMENT WITH PAWS AVENUE.

References to "Paws Avenue" in this document mean Paws Avenue and its successors.

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CHANGES & UPDATES

Because our store will continue to implement new technologies and improve the products and services we provide, we reserve the right to modify or terminate the Services for any reason, without notice and without liability to you or any other participating third party. Paws Avenue reserves the right to make changes to the Services, and these Terms and Conditions at any time. Each time you use our Service, you should visit and review the then current Terms and Conditions that apply to your transactions, the Services you wish to have performed. If you do not agree to be bound by the then current Terms and Conditions, your sole remedy is not to use our service. Continued use of our Service following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the Terms and Conditions, including the changes.

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